Upper Cumberland Human Resource Agency has an opening for a County Office Specialist (COS). The COS is responsible for ensuring public transportation services are efficiently provided within the county assigned.

Duties include:

  • Providing public transportation and para-transit dispatching and routing services to the general public, dispatching deviated fixed route and para-transit vehicles as appropriate
  • Creating, maintaining, and monitoring computerized daily manifests/schedules for dispatching and routing transit services; modifying and updating schedules to improve services
  • Monitoring computer and two-way radio for information regarding scheduling issues and field situations; notify supervisor of situations requiring attention
  • Perform a wide variety of clerical duties including answering a multi-line phone, data entry, and typing duties; sell bus tickets, passes, and collect fares; maintain accurate records, logs, and files on transportation services; create monthly reports
  • Provide a variety of public transportation information to passengers, the general public, and other public agencies
  • Provide quality customer service and respond to public inquiries and requests for services in a courteous manner

Qualifications:

  • Modern office procedures, methods, and equipment, including computers
  • Principles and procedures of record keeping
  • Knowledge of streets, landmarks, and the geography of the Upper Cumberland
  • Ability to interact effectively with the public and co-workers when providing and/or receiving information
  • Communicate clearly and concisely, both orally and in writing
  • Ability to make timely and appropriate decisions regarding the transportation and care of passengers

The successful applicant will possess a high school diploma or equivalent. The position requires a negative pre-employment drug test after the job offer, random drug testing, and reasonable drug suspicion.

Interested applicants should complete an online application, found here, and/or submit a resume to careers@ucdd.org.

Equal Opportunity Employer