Upper Cumberland Human Resource Agency has an opening for a Call Center Representative in the agency’s Public Transportation department. The Call Center Representative will provide high-quality customer service to passengers, the general public, and partner organizations regarding route information, scheduling of trips, and general questions and concerns on behalf of the UCHRA Public Transportation department.

Duties include:

  • Daily responsibilities include, but are not limited to monitoring computer and phone systems
  • Notifying supervisor of situations requiring attention
  • Performing a wide variety of clerical duties including answering a multi-line phone, data entry, and typing
  • Maintaining accurate daily phone log records
  • Providing a variety of public transportation information to passengers, the general public and other public agencies
  • Providing high-quality customer service and responding to public inquiries and requests for assistance in a courteous manner
  • Multitasking while working in a fast-paced environment


  • The ideal candidate will be organized and possess the ability to multitask in a fast-paced environment
  • Strong customer service, particularly on the phone
  • Ability to communicate clearly and concisely, both orally and in written form
  • Proficient with computers and Microsoft Office
  • Detail-oriented and motivated
  • Knowledge of streets, landmarks, and geography of the Upper Cumberland

The successful applicant will possess a high school diploma or equivalent. This position requires various public transit education classes to maintain and/or add new certifications during employment. If hired, UCHRA will provide opportunities for further professional advancement. UCHRA requires that a background check be conducted. The position requires a negative pre-employment drug test after the job offer and random drug testing thereafter.

Interested applicants should complete an online application, found here, and/or submit a resume to careers@ucdd.org.

Equal Opportunity Employer