Upper Cumberland Human Resource Agency has an opening for a Call Center Representative in the agency’s Public Transportation department. The Call Center Representative will provide high-quality customer service to passengers, the general public, and partner organizations regarding route information, scheduling of trips, and general questions and concerns on behalf of the UCHRA Public Transportation department.
Daily responsibilities include, but are not limited to monitoring computer and phone systems
Notifying supervisor of situations requiring attention
Performing a wide variety of clerical duties including answering a multi-line phone, data entry, and typing
Maintaining accurate daily phone log records
Providing a variety of public transportation information to passengers, the general public and other public agencies
Providing high-quality customer service and responding to public inquiries and requests for assistance in a courteous manner
Multitasking while working in a fast-paced environment
The ideal candidate will be organized and possess the ability to multitask in a fast-paced environment
Strong customer service, particularly on the phone
Ability to communicate clearly and concisely, both orally and in written form
Proficient with computers and Microsoft Office
Detail-oriented and motivated
Knowledge of streets, landmarks, and geography of the Upper Cumberland
The successful applicant will possess a high school diploma or equivalent. This position requires various public transit education classes to maintain and/or add new certifications during employment. If hired, UCHRA will provide opportunities for further professional advancement. UCHRA requires that a background check be conducted. The position requires a negative pre-employment drug test after the job offer and random drug testing thereafter.
Interested applicants should complete an online application, found here, and/or submit a resume to email@example.com.